Policy on Cancellations and Refunds

RIGHTS OF THE CONSUMER - WITHDRAWAL - CANCELLATION RETURN CONDITIONS

GENERAL PROVISIONS

1. By electronically placing an order on luviloom.com, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of Consumer Protection Law No. 6502, the Distance Contracts Regulation (O.G: 27.11.2014/29188), and any other applicable laws regarding the sale and delivery of the product purchased.

3. Buyers will be responsible for shipping charges, which include product shipping costs.

4. Each purchased item is delivered to the person and/or organisation indicated by the buyer at the address specified by the buyer, provided that the delivery does not exceed the legal 30-day period. Buyers may terminate the contract if the product is not delivered within this time frame.

5. The purchased item is delivered in its entirety and conforms to the specifications specified in the order.

6. In the event that the seller is unable to sell the purchased product, the seller sends an email to the buyer's specified e-mail address within three days of learning of the situation. Within 14 days, the Buyer receives a full refund of the purchase price.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

7. If the Buyer fails to pay the purchase price or cancels the order in his or her bank records, the Seller's obligation to deliver the product terminates.

SHOPPING ACTIVITIES CONDUCTED THROUGH THE UNAUTHORIZED USE OF A CREDIT CARD:

8. After the product is delivered, if it is determined that the credit card used by the buyer was used unfairly by unauthorised persons and that the price of the sold product was not paid to the Seller by the relevant bank or financial institution, the Buyer shall return the product subject to the contract to the SELLER within three days at the Buyer's expense or receive a refund.

IF THE PRODUCT IS UNABLE TO BE DELIVERED ON TIME FOR UNFORESEEN REASONS:

9. If an unforeseen event occurs that prevents the Seller from delivering the product on time, the Buyer is notified. The buyer may cancel the order, request a similar product in its place, or request a delay in delivery until the impediment is removed. If a buyer cancels an order, this fee must be paid in cash within 14 days of the cancellation if the payment was made in cash. If the buyer pays with a credit card and then cancels, the product price will be returned to the buyer's bank within 14 days of the cancellation, but the time it takes for the bank to transfer the money to the buyer's account is dependent on the bank's return policy, and the seller cannot be held liable for any delays.

OBLIGATION OF THE BUYER TO CHECK THE PRODUCT:

10. The buyer will inspect the contracted goods/services prior to receipt and will not accept from the cargo company any damaged or defective goods/services that are dented, broken, torn packaging, etc. The goods/services received shall be presumed to be undamaged and complete. The BUYER is responsible for protecting the goods/services following delivery. When exercising the right of withdrawal, the goods/services should not be used. The invoice must be returned with the item.

RIGHT OF WITHDRAWAL:

11. The BUYER may exercise his or her right to withdraw from the contract by rejecting the goods without incurring any legal or criminal liability and without providing a reason, provided that he notifies the SELLER via the contact information below within 14 (fourteen) days of the date of delivery of the product purchased to himself or to the person/organization at the address indicated.

12. CONTACT INFORMATION FOR NOTIFICATION OF SELLER'S WITHDRAWAL RIGHT:

NAME/TITLE OF COMPANY:

ADDRESS:

EMAIL:

PHONE:

DURATION OF WITHDRAWAL RIGHT:

13. If the buyer has purchased a service, the 14-day period begins on the date of contract execution. Before the right of withdrawal expires, it cannot be exercised in service contracts where performance of the service has begun with the consumer's approval.

14. The SELLER is responsible for the costs associated with exercising the right of withdrawal.

15. In order to exercise the right of withdrawal, the SELLER must be notified in writing via registered mail, fax, or e-mail within 14 (fourteen) days and the product has not been used in violation of the provisions of this contract governing "Products for which the Right of Withdrawal is Not Available."

USE OF THE WITHDRAWAL RIGHT:

16. An invoice for the product delivered to a third party or to the BUYER, (If the invoice for the product being returned is corporate, it must be accompanied by the institution's return invoice. Order returns for which the institutions issue the invoices cannot be completed without issuing a RETURN INVOICE.)

17. Return form- The returned product must be complete and undamaged, including the box, packaging, and any standard accessories, if applicable.

RETURN POLICIES:

18. The SELLER is obligated to refund the total price and documents that placed the BUYER in debt to the BUYER within ten days of receiving the withdrawal notification, and to return the goods within twenty days.

19. If the BUYER's fault results in a decrease in the value of the goods or if the return becomes impossible, the BUYER is responsible for compensating the SELLER's losses at the rate of the BUYER's fault. However, the BUYER is not liable for any changes or deteriorations that occur as a result of proper use of the goods or products during the withdrawal period.

20. If the SELLER's campaign limit amount is exceeded as a result of the exercise of the right of withdrawal, the discount amount applied during the campaign will be cancelled.

PRODUCTS THAT ARE INELIGIBLE FOR USE WITH THE RIGHT OF WITHDRAWAL:

21. No returns will be accepted on damaged or worn products, products prepared at the BUYER's request or clearly for personal use and thus unsuitable for return, special orders that are not notified during delivery and are later stated to be damaged.

22. To return cosmetics and personal care products, underwear, swimwear, bikinis, books, reproducible software and programmes, DVD, VCD, CD and cassettes, and stationery consumables (toner, cartridge, tape, etc. ), their packages must be unopened, untested, and in their original packaging. and they must be completely unused.

A CASE OF DEFAULT AND LEGAL IMPLICATIONS

23. The BUYER acknowledges, declares, and agrees that he or she will pay interest under the terms of the credit card agreement between the cardholder bank and the bank and will be liable to the bank in the event of a default when using a credit card to make payment transactions. In this case, the relevant bank may pursue the BUYER for costs and attorney's fees, and in any case, if the BUYER defaults on its debt, the BUYER agrees to compensate the SELLER for its loss and damage as a result of the delayed performance of the debt.

TERMS OF PAYMENT AND DELIVERY

24. Payment must be made via bank transfer or EFT (Electronic Fund Transfer) to Garanti Bank Şişli Branch account number 6294094 (IBAN: TR81 0006 2000 1520 0006 2940 94).

25. You can use your credit cards on our site to make single payments or instalment payments online for all types of credit cards. When you make an online payment, the amount will be deducted from your credit card at the conclusion of your transaction.